Legal & Billing Billing Policy

Refund Policy

Circumstances under which evaluation fees are refundable, non-refundable situations, and chargeback terms.

Rule Overview

At SFX Forex, we aim to provide clear and transparent trading programs. This Refund Policy outlines the terms and conditions under which program purchase fees may be refunded.

How It Is Calculated

Fees paid to purchase an evaluation program grant immediate digital access to trading software, market data, and challenge infrastructure.

Key Parameters & Guidelines

1. Refund Eligibility: A refund may be considered if the purchase was made in error and the account has NOT been activated or traded, or if an administrative billing error occurred.

2. Non-Refundable Circumstances: Fees are strictly non-refundable once an account is activated, trading activity has commenced, or an account breaches risk rules.

3. First Payout 100% Refund: When you pass your challenge and earn your first funded payout, your initial fee is 100% reimbursed with your profits.

4. Chargebacks: Traders must contact official support before filing payment disputes. Fraudulent chargebacks result in permanent ban and blacklisting across prop firms.

Practical Trading Examples

Trader purchases by mistake and contacts support before placing any trade -> 100% Full Refund issued.

Trader places trades and breaches max drawdown -> Evaluation fee is non-refundable.

Allowed & Encouraged

Requesting refunds for unused, un-traded accounts within policy window
Receiving 100% fee reimbursement upon first payout

Strictly Prohibited

Requesting refunds after trading has started
Initiating fraudulent payment disputes or chargebacks

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